Terms & Condition
1. How iRepairAtHome Works
iRepairAtHome provides doorstep mobile repair services at your preferred time and location. We also offer pickup and drop service, where our executive collects your device, repairs it, and delivers it back to you.
To book a service:
- Visit our website: https://irepairathome.in/
- Submit a service request online
- Our support team will contact you to confirm your booking details
📞 You can also book an appointment by calling: +91 83750 82026
2. Warranty Policy
We provide warranty on our repair services:
- 6 Months Warranty: On screen replacement (Redmi, Oppo, Vivo)
- 3 Months Warranty: On other spare parts
3. What is Covered Under Warranty
The warranty covers:
- Screen/LCD malfunction or non-functioning display
- Touch issues or display defects without physical damage
If any such issue occurs, we will replace the faulty part under warranty.
4. Warranty Terms
- Warranty is valid only for the original device and customer
- It is non-transferable
- The phone must be working normally (except the repaired issue)
- Old replaced parts must be submitted to the technician
- If old parts are not returned, warranty will be limited to 3 months only
5. How to Claim Warranty
To claim your warranty:
- Share a video showing the issue
- Provide Order ID / Phone Number / IMEI Number
- Email us at: support@irepairathome.in
⏱ Resolution Time: 48–72 hours after receiving your request
6. Warranty Limitations
Warranty is limited only to:
- The parts replaced
- The specific repair service performed
7. Warranty is NOT Applicable In Following Cases
Warranty will be void under these conditions:
- Physical or accidental damage
- Water or liquid damage
- Excessive or critical device damage
- Frame bending, cracking, or mishandling
- Hard pressure causing display damage
- Device drops (intentional or accidental)
- Unauthorized repair attempts
- Tampering with internal hardware
- Software-related issues
- Rooted or jailbroken devices
- New issues not related to original repair
- Data loss during repair (customers must backup data)
8. Special Service Conditions
- If an issue occurs within 7 days, we provide doorstep support
- If the same issue occurs after 7 days, customer must visit service center and pay ₹499 service charge
- We are responsible only for the service performed by us
9. Pre-Repair Conditions Not Covered
Warranty does not apply if:
- Device already has internal damage
- Frame damage existed before repair
- Manufacturing defects unrelated to repair
- Water damage present before service
10. Refund Policy
- Refund is not applicable on spare parts once installed
- Please refer to your order confirmation for more details
11. Payment Terms
Payment can be made after repair via:
- Cash
- UPI (Google Pay, PhonePe, Paytm)
- Online Payment (2.5% extra charges apply)
👉 No hidden charges for cash or UPI payments
12. Replace Faulty Parts
All replaced faulty parts must be handed over to our technician.
Failure to do so will result in warranty cancellation.
13. Service / Visit Charges
A minimum ₹499 service charge will apply if:
- Repair is declined
- Job is not completed
- Cost estimate is not approved
14. Contact Information
📞 Phone: +91 83750 82026
🌐 Website: https://irepairathome.in/
📧 Email: support@irepairathome.in