Privacy Policy
How iRepairAtHome Works
iRepairAtHome provides fast and reliable onsite mobile repair services at your preferred time and location. You can choose between:
- Doorstep Repair: Our technician visits your home or office.
- Pickup & Drop Service: We collect your device, repair it, and deliver it back.
How to Book an Appointment
Booking a repair service is simple:
- Visit our website.
- Submit a service request online.
- Our customer support team will call you to confirm your booking, preferred time, and location.
📞 You can also book directly by calling our customer care number.
Warranty Policy
We offer a limited warranty on repairs and replaced parts:
- 6 Months Warranty: On screen replacements for brands like Redmi, Oppo, Vivo.
- 3 Months Warranty: On other spare parts replaced during repair.
What is Covered Under Warranty
- Screen/LCD malfunction or non-functionality
- Touch issues or display problems without physical damage
- Manufacturing defects in replaced parts
If any of the above issues occur, we will replace the faulty part under warranty.
Warranty Terms & Conditions
- Warranty is valid only for the original device and customer
- Device must be in working condition (except the repaired issue)
- Old replaced parts must be handed over to the technician
- Warranty is non-transferable
How to Claim Warranty
To claim your warranty:
- Share a video of the issue with your device
- Provide your Order ID / Phone Number / IMEI Number
- Contact us via email or customer support
Our team will review your request and assist you accordingly.
⏱ Resolution Time: 48–72 hours after receiving your complaint
What is NOT Covered Under Warranty
Warranty will be void in the following cases:
- Physical or accidental damage (drops, cracks, pressure damage)
- Water or liquid damage
- Tampering with internal hardware
- Unauthorized repair attempts
- Software-related issues
- Jailbroken/rooted devices
- New issues unrelated to the original repair
- Damage caused after repair due to mishandling
Important Notes
- If the issue occurs within 7 days, we provide doorstep support.
- After 7 days, customers may need to visit our service center and pay a ₹499 service charge.
- Warranty only covers the specific repair/service performed
- Data loss during repair is not our responsibility (please back up your data)
Payment Options
You can pay after service completion using:
- Cash
- UPI (Google Pay, PhonePe, Paytm)
- Online Payment (2.5% gateway charges apply)
👉 No hidden charges for cash or UPI payments.
Service / Visit Charges
A minimum ₹499 service charge will apply if:
- Repair is declined
- Estimate is not approved
- Service cannot be completed
Important Condition
All replaced faulty parts must be handed over to our technician.
Failure to do so will result in warranty cancellation.